Type of Service
Weight Limitation
House Rules

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Description

Each passenger is permitted to take a maximum of two animals with him/her (in an approved transport container).
Transport can be in the cabin and/or in the hold:
A maximum of two animals (dog or cat) in the cabin
Dogs and cats are only permitted to travel from the age of 12 weeks and above. The same rule applies to flights from the USA. For flights to the USA, travel is only permitted from the age of 16 weeks and above.

Please also note that in the following countries animals may only be imported as cargo:
Hong Kong
Ireland
South Africa
United Arab Emirates
United Kingdom

Transport in the cabin (less than 8 kg)
You must transport your animal in a soft container that is clean, escape-proof and scratch-proof. The maximum container size is 118 cm (55 x 40 x 23 cm).
There must be enough space in it for the animal, which must remain fully in the transport container for the entire flight. It is not allowed to run around in the cabin.
Your animal must be clean and healthy and should not bother any other passengers. It should not be dangerous, pregnant or smell.
The transport container must be large enough for the animal to stand in its natural position, turn around and lie down.
The transport container must be stowed under your seat during the entire flight. Due to the design of the seats in the Airbus 330/340, this is not possible in SWISS Business (except in the last row) or baggage compartments or under another passenger seat during take-off and landing.
There are no size and weight restrictions for dogs with protective or assistance functions. They can travel freely in the cabin and do not have to be in a transport container.
Emotional support dogs are only accepted free of charge on SWISS flights to/from the USA (including direct connections). For flights outside the USA the emotional support dog will be transported in the cabin or cargo department depending on weight and size and additional charges apply.

Transport in the hold (more than 8 kg)
The conditions in the hold are similar to those in the cabin. The temperature and air pressure are also pleasant on longer flights. You cannot visit your pet in the hold during the flight. Check-in with your pet. You should be at our counter at least one hour before the latest check-in time.
The following animals travel in the hold Dogs and cats, which do not belong to the snub-nosed breed, and weigh more than 8 kg (weight including transport container) or travel in a transport container exceeding the permitted size (max. 118 cm; 55 x 40 x 23 cm).
Animals other than dogs and cats are not allowed to travel in the hold. Certain species may be transported as cargo.
There must be enough space in it for the animal, which must remain fully in the transport container for the entire flight. It is not allowed to run around in the cabin.
Your animal must be clean and healthy and should not bother any other passengers. It should not be dangerous, pregnant or smell.
The transport container must be large enough for the animal to stand in its natural position, turn around and lie down.
The transport container must be stowed under your seat during the entire flight. Due to the design of the seats in the Airbus 330/340, this is not possible in SWISS Business (except in the last row) or baggage compartments or under another passenger seat during take-off and landing.
There are no size and weight restrictions for dogs with protective or assistance functions. They can travel freely in the cabin and do not have to be in a transport container.
Emotional support dogs are only accepted free of charge on SWISS flights to/from the USA (including direct connections). For flights outside the USA the emotional support dog will be transported in the cabin or cargo department depending on weight and size and additional charges apply.

Location
Address

Swiss International Air Lines Customer Feedback Services P.O. Box 8010 Zurich Switzerland

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